GRIEVANCE REDRESSAL MECHANISM:
Capitalneed values customer service as an important part of its business. With a vision of growth and customer satisfaction, Capitalneed believe in providing efficient and prompt responses and services for both new clients and existing ones. To enhance our best customer experience, we have established a comprehensive grievance redressal mechanism to ensure that queries and complaints are addressed promptly and effectively.
Escalation of complaints:
First Level Customers can reach out to the support team at Capitalneed for any queries, issues, or grievances. The customer may:
- Write an email to: grievance@capitalneed.com
- Contact us via the official website: www.capitalneed.com
- Our support team is operational from 10:00 am to 6:30 pm, Monday to Friday (except on public holidays).
Grievance Officer (Level 1):
- Name: Ms. Mahek Rawat
- Contact Details:
- Email:care@Capitalneed.com
- Phone:011-41012030
- Response Time:Capitalneed will address the grievance within 7 working days of receipt.
Escalation of complaints: Second Level
- If the customer is not satisfied with the response from the first level, they may escalate the issue to the Grievance Redressal Officer, as detailed below:
- Grievance Officer (Level 2):
- Name: Mr. Varun Awasthi
- Address:B-1, 2nd floor, Dilshad garden Delhi - 110095
Contact Details:
- Email:grievance@capitalneed.com
- Phone:011-41012030
- Response Time: The grievance will be addressed within 4 working days from the date of escalation to Level 2
External Escalation:
- If the grievance remains unresolved even at the second level, customers may appeal to the appropriate regulatory body as per the applicable regulations.
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